User Lookup

The Complete Story Behind Every User. Instantly.

Stop guessing why users churn. Search for any customer by email or ID and see their entire journey—every click, view, and error—in a real-time timeline.

SJ

Sarah Johnson

Active

sarah@acme.com • Enterprise Plan

$12,450 LTV

Last active: 2 min ago

Recent Activity

Logged In

Today at 2:34 PM

Exported Report

Today at 2:36 PM

Transaction Failed

Today at 2:38 PM • Card declined

Updated Payment Method

Today at 2:41 PM

Instant Search

Find any customer in seconds

Just type and go. No SQL, no waiting, no complexity.

Search by email, user_id, or company name...
SJ

Sarah Johnson

sarah@acme.com • Enterprise Plan

Active
MK

Mike Kim

mike@startup.io • Pro Plan

At Risk

Results appear instantly as you type

Trusted by companies worldwide

Ableton
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Prezi
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Fluenta
Guided eLearning
Raptor
Munch
Suunto
52 Entertainment
Colossyan
Nansen
Shapr3D
Transfr
How It Works

Three steps to customer clarity

From search to insight in seconds. No engineering help required.

1. Search Any Customer

Type an email, user ID, or company name into the search bar. Results appear instantly.

2. See Their Complete Timeline

View every click, view, and error in a chronological feed. Understand the complete customer story.

3. Take Action

Export user lists for email campaigns, share insights with your team, or reach out directly to at-risk customers.

Support & Debugging

Resolve support tickets in seconds, not days

When a VIP customer complains, don't wait for engineering logs. Look up their profile instantly to see exactly what they did right before the issue occurred. No more back-and-forth with your data team.

  • See every action in a real-time timeline
  • Spot errors and failed events instantly
  • Understand the exact user path to issues
  • Share findings with one click
< 1slookup time
90%faster resolution

Ticket #4521

"Can't export my report"

Urgent

User Timeline (last 5 min)

Clicked "Export"2:34
Error: File too large2:34
Retry export (3x)2:35
Root cause found in 30 seconds
Single Source of Truth

Data you can actually trust

Forget 'Marketing Data' vs. 'Product Data.' Mitzu shows you the exact same live data your engineers see, but in a simple interface designed for you. No more discrepancies between teams.

  • Same data that engineering uses
  • Always live, never stale
  • No manual syncs or data delays
  • One truth for the whole company

User: alex@startup.io

Viewed by 3 teams simultaneously

PM
Product Team
142 events
MK
Marketing
142 events
ENG
Engineering
142 events
Live sync • No discrepancies
Churn Prevention

Spot at-risk accounts before they leave

See the warning signs—like a drop in login frequency or a failed payment event—on an individual level so you can intervene personally. Turn churn signals into retention opportunities.

  • Track engagement drops in real-time
  • Identify failed payments and errors
  • See usage patterns that predict churn
  • Export at-risk users for outreach

3 At-Risk Accounts Detected

Based on engagement patterns

JD

John D.

No login for 14 days

High
AS

Amy S.

Payment failed 2x

Medium
MK

Mike K.

Usage dropped 60%

Medium
Customer Privacy Built-In

Your data stays yours

Analyze user behavior without worrying about exporting sensitive emails or PII to third-party tools. Your customer data stays safe in your company's secure warehouse.

GDPR Compliant
SOC 2 Type II
No Data Copying
Use Case

Imagine launching a new feature

With Mitzu, you don't just see "1,000 users tried it." You can click on one user and watch their specific path.

Sarah J. started onboarding
Viewed tutorial (watched 80%)
Invite failed (error)
Abandoned session
FAQ

Common questions

Everything you need to know about understanding your users with Mitzu.

Ready to know your customers better?

Stop guessing and start understanding. See the complete story behind every user in your product.