Healthcare · Product
Symptom checker engagement
Seeing if users finish the digital intake survey or drop off.
Where do people abandon the symptom checker?
42% leave before results; 23% abandon at question 7, medication history.
Does finishing it change what patients do next?
Yes. Completers book appointments 3.4x more often than those who abandon.
- Simplifying question 7 is the biggest lever for completion and bookings.
Who it's for
Product teams optimizing digital triage tools for completion and accuracy.
What it solves
Improve symptom checker completion to enable better triage and patient outcomes.
Questions it answers
Completion rate?
58.3% complete the symptom checker - 42% abandon before results.
Problem question?
Question 7 (medication history) causes 23% abandonment - too complex.
Outcome impact?
Completers book appointments 3.4x more often than abandoners.
- What is the symptom checker completion rate?
- Where do users drop off?
- Which questions cause abandonment?
- How does completion affect outcomes?
The impact
- Increase completion to 75%
- Improve triage accuracy
- Drive more appointments
The data it needs
- Survey step events
- Question response events
- Completion events
- Subsequent action data
Read in place in your warehouse. Nothing is copied out.
Symptom checker engagement: frequently asked questions
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