How Mitzu helped Shapr3D move from multiple analytics tools to one platform?

Company

Shapr3D is a powerful 3D modeling and CAD design platform that enables businesses and professionals to create precise and intricate 3D models using a touch-based interface. Founded in 2013 and headquartered in Budapest, Hungary, Shapr3D aims to revolutionize the design process by providing an intuitive, easy-to-use tool for product design and engineering. The platform is compatible with iPad and Mac devices, and it offers features such as real-time collaboration, parametric modeling, and seamless integration with popular CAD software. These tools empower teams to design, iterate, and visualize products efficiently, all within a mobile-first environment.

Problem

Before implementing Mitzu, Shapr3D faced several challenges with data. Creating accurate dashboards and reports was time-consuming, as the team had to pull data from multiple tools, causing delays and inefficiencies. The data integration was inconsistent, which made it hard to align product and marketing data across platforms, leading to mismatches and a lack of trust in the insights. The available tools offered limited self-service analytics, which meant constant back-and-forth with the data team for reporting. The team also struggled with tracking user behavior and optimizing funnels.

The main goal was to simplify data access, improve consistency in insights, and reduce reliance on the data team for reporting, while enabling better, faster decision-making.

Solution

With Mitzu, Shapr3D was able to achieve key business goals like streamlining data access and enabling self-service reporting. Mitzu centralized all data, making it easy for teams to access and manage insights without needing to go back and forth with the data team. The platform's self-service dashboards allowed teams to focus on metrics like funnels and user behavior, reducing the time spent on manual reporting. Unlike other solutions, Mitzu provided all events in one place, eliminating the complexity of tracking and matching data across multiple tools. Mitzu's quick customer support and responsiveness to feature requests further ensured it could meet Shapr3D’s evolving needs.

The biggest advantage was the ability to rely on consistent, accurate data across all teams, making data-driven decisions faster and more reliable.

Results

3x faster decision-making with real-time access to self-service dashboards.

90% reduction in data mismatches by centralizing all product and marketing data.

50% faster ad-hoc reporting with drag-and-drop features, reducing reliance on SQL.

25% boost in product optimization through funnel analysis and user behavior tracking.

"Before Mitzu, we struggled with high costs and incomplete data. Now, all events are centralized, allowing teams to easily access data, resolve disagreements with charts, and share live data links for clarity." – Dora Szabo, PhD - Data Lead, Shapr3D

‍How did you manage product analytics before using Mitzu?

Before using Mitzu, we relied on multiple disconnected tools, which created a lot of inefficiencies. Product analytics were heavily dependent on SQL knowledge, requiring specific, one-off requests for insights. This meant that teams had to constantly rely on the data team to gather reports, which delayed decision-making. Additionally, revenue data was siloed and not integrated with the backend data, leading to inconsistent insights and lack of trust in third-party tools. We also faced difficulties in creating meaningful dashboards and tracking user behavior due to these fragmented systems.

How are you using Mitzu today?

Today, we use Mitzu to centralize all our product and marketing data in one platform. Teams, including product managers and marketers, are empowered to create their own self-serve dashboards and analyze data without needing to rely on the data team. This has significantly reduced the time spent on reporting and manual data queries. With Mitzu, all events are automatically tracked and organized, ensuring consistency and eliminating discrepancies. It has streamlined our workflows, allowing us to make data-driven decisions quickly and confidently, all while reducing the complexity of using multiple tools.

How has Mitzu impacted your teams and decision-making process?

Mitzu has had a significant impact on both our teams and decision-making process. By providing self-serve analytics, it has empowered teams, particularly product managers and marketers, to independently access data and create their own dashboards. This has reduced reliance on the data team and sped up decision-making. With real-time, reliable data in one place, teams no longer waste time troubleshooting discrepancies or waiting for reports. The ability to make data-driven decisions quickly has improved efficiency across the board, leading to faster iterations and more informed strategies for product development and marketing.

Who would you recommend Mitzu?

Yes, I would recommend Mitzu to companies looking to improve their self-serve analytics capabilities without the hassle of switching between multiple tools. Unlike other solutions, which often require constant attention to how data is handled and transferred, Mitzu simplifies everything by keeping the data consistent and up-to-date in one place. It eliminates the need for tedious imports and constant syncing with your data warehouse, providing a seamless experience.

For anyone looking to save time, reduce complexity, and get real-time insights, Mitzu is a game-changer.

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